MyUK Learning
Learning guides
Overview and Navigation of myUK Learning
SuccessFactors End User Job Aid
Staff
View your upcoming courses
View and search for courses
Register or cancel for an instructor-led course
Enroll and complete web-based training
View your curricula and programs
View your learning history (transcript)
Supervisors
Overview and navigation of My Employees
Assign training
View and print reports
Assign a training delegate
Learning request forms
General customer support
UK HealthCare Service Desk: 323-8586
Contacts for requests
UK HealthCare employees transcript requests: Enterprise Learning amda227@uky.edu
Learning requests
Frequently Asked Questions
Why isn’t the web-based training (WBT) recording my completion?
Please clear the temporary files/cache for your web browser and restart the browser before opening training again. Click here to learn how to clear your cache and cookies.
Add the following as trusted sites:
If this does not resolve the incident, contact the Learning and Performance team.
Why won’t the web-based training (WBT) open/load?
Ensure your browser’s pop-up blocker is disabled and add the following as trusted sites to your browser:
Note: As of January 1, 2021, any courses that use Flash will no longer load. If the course opens a blank pop-up window, it potentially uses Flash. Course developers are in the process of updating WBTs to remove Flash. Please reach out to the Learning and Performance team with the course title if you believe a WBT leverages Flash.
How can I offer my department’s training through myUK Learning?
Departments can start the process of adding their training in myUK Learning by completing this online form.
Are there training documents I can use to learn more about myUK Learning?
See our page of tutorials at this link.
Where did my old courses I took go?
Courses taken on or after August 1, 2018, can be found in your learning history. Click here to see how to review your learning history.
Courses taken prior to August 1, 2018, are not available in myUK Learning. If you need to request a training transcript:
- Campus employees: Request Transcript
- UK HealthCare (UKHC) employees: Request Transcript
If a course you took before August 1, 2018, was a prerequisite for a course you are trying to take now, contact the Learning and Performance team.
How do I access myUK Learning?
A link to myUK Learning can be found in the myUK portal through the applicable tab:
Regular Faculty, Regular Staff, and STEPS employees: Employee Self Service tab.
External Learners: External Learner tab.
Do I have the correct access?
All UK Faculty and Staff in active, regular assignments, as well as STEPS employees have access to myUK Learning. External employees (that have had an access request) will have access via the External Learner tab.
If you are an external employee (I.E., a contractor) a request will need to be submitted by your UK manager or director. If you are a Campus external employee complete the form located here. If you are UKHC external employee, the request should be sent to the UKHC Controller’s Department, Workforce Management Specialist Stephen Kiel for access to myUK Learning.
If you do not have access to one of those tabs and should or are receiving errors and extra log in screens when you click on the myUK Learning link, there may be an issue with your access. Healthcare employees should contact UKHC IT Education, and campus employees should contact Learning and Performance.
Why can’t I register for a class?
Some courses may not have classes actively scheduled when you are checking. If you do not see that a class is scheduled, reach out to the course contact.
Some courses may have restrictions that only allow you to register for one class. Check to see you are not already registered or waitlisted for another class of that same course.
For additional assistance, healthcare employees should contact UKHC IT Education and campus employees should contact Learning and Performance.