University-wide Navigation
CAREERS

What’s the hustle?

  • Grocery stores are expertly designed environments made to extract as much money from you as possible - every element is intentional.
  • By understanding this, you can be a more informed consumer and better stick to your budget and health goals.
whats the hustle

Let’s take a tour around the store...



Lets take a tour around the store

The entrance

Doors: The entrance doors are typically one-way to ensure you make it into the store.

Shopping carts: Bigger carts mean you will buy more.

Music: Slower music makes shoppers linger and spend more money.

Flowers and produce: Fresh things make consumers feel happy; happy consumers spend more money.

Produce misting: Misting gives the illusion of freshness, but that mist can add extra weight to your produce.

The layout

Direction of shopping: Stores encourage you to shop from right to left; more expensive items are on the right so you see them first.

Everyday items: Things like bread, eggs and milk are placed at the back of the store to force you to walk through the store. 

Top-sellers: Popular items are placed mid-aisle, forcing you to walk past more products. 

Ambush sales: Items are put in unexpected places to prompt customers to make impulse purchases.

Rearranging: Stores regularly change where items are located to force shoppers to move through the store. 

No external cues: Like a casino, grocery stores are generally devoid of windows and clocks to get you to stay longer.

The aisles

Hidden bargains: Budget items are placed on higher or lower shelves, while name brands are at eye level.

Upselling: Budget and luxury items are placed together to go at customers into “rewarding” themselves.

Multi-buy mind games: “Buy more, save more” deals and related items displayed together get customers to buy more. 

Aisle end caps: This is prime in-store real estate and big brands pay big money to place their products there.

Free samples: These not only slow you down, but they also whet your appetite for impulse purchases.

The checkout

No empty surfaces: This makes it harder for shoppers to dump unwanted items at the checkout.

Product bombardment: Shoppers are a captive audience while waiting in line, so the checkout lane is stocked with items that spur impulse buys.

Tips to beat the grocery hustle:

  • Grocery shop on a full stomach.
  • Go with a list.
  • Try to shop alone, when possible.
  • Shop at the same store(s) as much as possible.
  • Use the smallest cart or basket possible to limit your purchases.
  • Shop from left to right.
  • Listen to your own upbeat music to move you through the store quickly.
  • Regularly check the time to keep you moving along.
  • Shake wet produce to remove excess water weight.
  • Look high and low on shelves to find budget items.
  • Do the math to see if a so-called deal is legit. Use unit prices to help you compare items.
  • Skip the free samples.
  • Give unwanted items to the checkout attendant.
  • Keep yourself occupied while waiting in the checkout to avoid making impulse purchases.