Employees with challenging behaviors are in total control of both their perceptions and their actions. These types of behaviors can only be changed when beliefs are changed and will exist if the employee wishes. However, you can contribute to reducing challenging behaviors in your work area.
During this training, you will learn to:
- Identify common causes of challenging behaviors
- Address and understand established norms
- Limit negative nonverbal behaviors
- Understand the 5-step strategy to reducing challenging behaviors