Employees with bad attitudes are in total control of both their perceptions and their actions. Bad attitudes can be changed only when beliefs are changed and will exist as long as the employee wishes. However, you can contribute to reducing bad attitude behaviors in your work area. During this training, you will learn to:
- Identify common causes of bad attitude behaviors
- Address and understand established norms
- Limit negative nonverbal behaviors
- Understand the 5-step strategy for reducing bad attitude behaviors
