Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict often carries a negative connotation, but not all conflict is bad. Most often, the problem arises when conflict is ignored, and people just hope for it to go away on its own. Effective conflict management is an essential skill for every leader. When harnessed productively, conflict can be beneficial for your team. By the end of this session, participants will be able to:
- Diagnose conflict issues using the GRPI model
- Identify the three stages of conflict
- Manage staff conflict effectively
- Identify and apply the five conflict management strategies
