Training and Development

Professional Development

Professional Development courses are offered to all UK employees on an open enrollment basis. Competency-based courses are designed to meet the University's goal to develop and retain excellent staffing. Our courses provide all University employees the opportunity to strengthen job performance, build leadership capabilities, and foster personal and professional growth throughout their tenure at the University.

For an alphabetical listing, click here.

Communications

Communicating With Success

During this workshop, we will explore basic communication issues. By the end of the session, participants will be able to: Define the three ... More

Facilitating Meetings and Teams

Without facilitation, a meeting can easily become a waste of everyone's time. A facilitated approach is better because, simply, facilitation ... More

Personality Differences

s long as you live you will have at least some unwelcome and unproductive friction with others. Scientists have discovered that 75% of the population ... More

Presenting Effectively

Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over ... More

Principles of Effective Writing

Many of us are profoundly insecure about our ability to communicate effectively in writing. By the end of this workshop, participants will be able ... More

Seeing Value Through Customer's Eyes

You may think the concept of value is pretty standard, but the reality is that we each have our own conception of what constitutes value. Here at UK, we have to ... More

Train the Trainer

During this seminar, you will learn how to conduct structured, systematic, on-the-job training. By the end of the workshop, you will ... More

Creative Problem Solving and Flexibility

Facing the Challenge of Change

Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to: Interpret the dynamics of ... More

FISH!

In this dynamic workshop, positive attitude, customer focus, and loads of fun combine to transform the workplace. During this session, participants will learn four ... More

Getting Rid of Waste

Waste is all around us.  We waste time standing in lines, waiting in traffic and waiting because of poor service.  In your department, what is waste?  And what are you supposed to do about ... More

Group Problem Solving

You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving ... More

Interpretation of Control Charts

Are you receiving information about the performance of your clinic or department in the form of a control chart? Are you confused about what the control chart shows you? Would you like to know ... More

Lean UK

Times change. What worked for the University of Kentucky ten years ago or even last year may no longer work today. Our challenge as a member of a process improvement team is to ... More

Personal Decision Making

Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things ... More

Thinking Critically

Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments ... More

Using Time Wisely

Many of us feel that despite our best intentions that the workday is over and we have not finished a single item on our to-do list! During this seminar, we will discuss how to become ... More

Interpersonal Skills

Basics of Diversity

In order to understand diversity, it is important to understand how individuals are different. We must explore the ... More

Building a Climate of Trust

This workshop is intended for those who lead others (supervisors, managers, etc.) and should be taken only after the participant has ... More

Communicating Across Cultures

When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong" ... More

Gender Styles in Communication

Communications between men and women in the workplace can be confusing and sometimes unsatisfying. In this workshop, participants will: Increase ... More

Generations in the Workplace

This is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace. This workshop will help you ... More

Improving Patient Satisfaction

What can be done to improve patient satisfaction? The job in healthcare is a lot harder than it has ever been before. You are caring for more patients, who are sicker, with less help, while ... More

Perceptions: Is Seeing Believing?

Can we trust what we see? How can we make sense out of what the senses send to the brain? We will discuss how we see ourselves, how others see us, and ... More

Prohibiting Discrimination in the Workplace

What is discrimination?  Who decides if harassment is happening?  Would you recognize sexual or racial harassment in the workplace?  When is it ok to talk about sex and race at work? What other ... More

Turning Around the Worst Performers

There are six behaviors typically associated with poor performance: Insubordination, Personal Problems, Absenteeism and Tardiness, “Skating”, Disruptive Passive- Aggressive Behaviors, ... More

Understanding Muslim Culture

There are over 7.5 million Muslims and more than 1,200 mosques nationwide. In central Kentucky and UK, we are seeing an increasing Muslim population ... More

What to Do About Bad Attitude Behaviors

Employees with bad attitudes are in total control of both their perceptions and their actions.  Bad attitudes can be changed only by the beliefs being changed.  In this seminar ... More

Leadership:

21 Indispensable Qualities of a Leader

What do you dream of? In your wildest imagination, what do you see yourself doing? Now, what is standing between you and ... More

Basics of Leadership

What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader ... More

Basics of Training and Development for Managers

Every year, organizations spend thousands of dollars on training programs that fail. Why? Because the training doesn't meet the mission ... More

Choosing and Using Quality Improvement Tools

Understanding how to analyze your problem in a structured way and use validated problem solving instruments to identify causes, gather information, choose the best solution and ... More 

Coaching Your Front-Line Staff

Leaders today are called upon more often to deal with challenges and pressures including doing more with fewer resources, implementing ... More

Conducting a SWOT Analysis

Occasionally it seems that we manage our departments in a vacuum -- doing today what we did this time last year and merely tweaking next year’s plans without ever taking into account what is ... More

Deploying Policy

Policy deployment is an activity that aligns vertically and horizontally the functions of your office with the department and university strategic objectives.  A specific plan is developed with ... More

Essential Leader Program

Each one of us is a leader at some point by serving on a committee, working on a project, training or mentoring a new employee, or volunteering our skills in ... More

Experienced Leader Academy

Based on the books of John C. Maxwell, this leadership series is designed to encourage and support experienced managers to continue to maximize their leadership potential. Managers and ... More

Following With Courage and Commitment

Leaders and followers form around a common purpose. The most capable followers in the world will fail if they gripe about their leaders but don’t help them ... More

Getting Rid of Waste

Waste is all around us.  We waste time standing in lines, waiting in traffic and waiting because of poor service.  In your department, what is waste?  And what are you supposed to do about ... More

The Humanity Academy

Participants of the Humanity Academy, upon selection, will spend one week identifying and learning about specific dimensions of diversity through videos, guest speakers, interactive activities, and ... More

Introduction to HR Policies & Procedures

During this workshop, participants will be provided with an overview of the University of Kentucky Personnel Policy and Procedure Manual and will be exposed to the ... More

Leading From a Distance

Where is the virtual workplace?  It is not a single designated location but anywhere that people can and do work.  If you manage people you don’t see ... More

Leading Your Service Providers

In the world of customer service delivery, your staff is critical. It is their direct, personal, real-time interactions with the customers that you, the Customer Service Manager/Leader, are there to ... More

Make the Transition from Peer to Leader

One of the most difficult adjustments most of us face comes when we are promoted to supervise the group in which we recently worked. The excitement of taking on new responsibilities can ... More

Managing Across Generations

The workforce is much more diverse today than ever before and one aspect of that diversity is the age of the workers.  For the first time, four generations are ... More

Managing Change

In today's environment, organizations cannot survive without change. Today's employees must adapt their attitudes and practices ... More

Making a Strategic Plan

Strategic planning is the process of defining direction and making decisions on allocating resources to pursue this strategy.  Any manager can create a strategic plan.  During this seminar ... More

Motivating for Top Performance

Being able to motivate others is seen as a gift -- either you have it or you don't. But it is possible to learn motivation skills ... More

Recognizing Performance Problems

Many leaders frequently ask, "Why don't they just do what they are supposed to do?" This seminar is designed to give leaders ... More

Professionalism

7 Habits of Highly Effective People Signature Program

Maybe you've heard about The 7 Habits of Highly Effective People--the best-selling business book of all time ... More

Building Professional Relationships

Developing professional relationships is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication, and that you stick to your ... More

Business Etiquette

Business etiquette is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication ... More

Developing a Winning Image

How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if ... More

Email Etiquette

Email is the main form of communication in the workplace.  How well does your email represent you and your organization?  Is it clear, concise and ... More


Resolves Conflict

Crucial Confrontations

Crucial Confrontations Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps—those unpleasant realities standing in ... More

Dealing with Difficult Customers

Occasional angry or challenging customers can frustrate even the best customer service system. In this seminar, we discuss specific techniques and positive wording to deal with difficult ... More

Handling Anger in the Workplace

Handling negative emotions in the workplace is one of the greatest challenges management and employees face today. Since most people ... More

Identifying and Preventing Sexual Harassment

Sexual harassment is a focal point of national attention. This seminar will enable participants to identify behaviors that could be construed as sexual ... More

Managing Staff Conflict

As a leader, you doubtless encounter conflict among your front line staff members. Unproductive conflict can cause significant problems if not ... More

Mediating Workplace Conflict

In every work place of more than one person, conflicts are inevitable. Whenever workers think others are interfering with their pursuit of a goal ... More

Resolving Workplace Conflict

This course focuses on resolving various workplace situations where disagreements or conflicts arise between team mates. Upon completion, participants ... More

Teamwork

Leading Effective Teams

Successful leaders rely on their work groups to create success. But effective teamwork doesn't occur in a vacuum of leadership. Leaders must take ... More

M.E.E.T. on Common Ground

M.E.E.T. on Common Ground - Speaking Up for Respect in the Workplace is a thoughtful, straightforward program that provides practical skills ... More

Meeting Focus

Meetings have a bad reputation -- mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity. In this session, you will learn how to accomplish these meeting issues ... More

Providing Exceptional Customer Service

One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer ... More

QAT Facilitation

Facilitating process improvement teams can be a daunting responsibility. A good facilitator can help a team to focus on the right problems, implement ... More

Teamwork in a Changing Workplace

Why bother with teamwork? After all, isn't it simpler to just do your job and not worry about what anyone else is doing? During this workshop we ... More

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Professional Development
123 Scovell Hall
Lexington, KY 40506-0064
Phone: (859) 257-9623
Fax: (859) 323-4815
Technology Training
207 McVey Hall
Lexington, KY 40506-0045
Phone: (859) 257-3856
Fax: (859) 257-4031