Professional Development
Professional Development courses are offered to all UK employees on an open enrollment basis. Competency-based courses are designed to meet the University's goal to develop and retain excellent staffing. Our courses provide all University employees the opportunity to strengthen job performance, build leadership capabilities, and foster personal and professional growth throughout their tenure at the University.
For an alphabetical listing, click here.
Communications
Communicating With Success
During this workshop, we will explore basic communication issues. By the end of the session, participants will be able to: Define the three ... More
Communicating With Your Boss
We will examine the relationship between the individual and the leadership. We will discuss and practice ways to improve this relationship so ... More
Facilitating Meetings and Teams
Without facilitation, a meeting can easily become a waste of everyone's time. A facilitated approach is better because, simply, facilitation ... More
Personality Differences
s long as you live you will have at least some unwelcome and unproductive friction with others. Scientists have discovered that 75% of the population ... More
Presenting Effectively
Designed for the professional who is occasionally (or frequently!) required to make presentations, this intense, practice-focused workshop extends over ... More
Principles of Effective Writing
Many of us are profoundly insecure about our ability to communicate effectively in writing. By the end of this workshop, participants will be able ... More
Seeing Value Through Customer's Eyes
You may think the concept of value is pretty standard, but the reality is that we each have our own conception of what constitutes value. Here at UK, we have to ... More
Creative Problem Solving and Flexibility
Facing the Challenge of Change
Change is something that we face and have to face up to everyday! Through this workshop, participants will be able to: Interpret the dynamics of ... More
FISH!
In this dynamic workshop, positive attitude, customer focus, and loads of fun combine to transform the workplace. During this session, participants will learn four ... More
Getting Rid of Waste
Waste is all around us. We waste time standing in lines, waiting in traffic and waiting because of poor service. In your department, what is waste? And what are you supposed to do about it? In this seminar ... More
Group Problem Solving
You and your co-workers encounter a range of range of problems at work. During this workshop, we will explore a quick and easy 3 stage problem solving ... More
Personal Decision Making
Most of us make hundreds of decisions every day. Many of us are also unhappy with the decisions that we make. We wonder if we have thought things ... More
Thinking Critically
Reasoning is the process of examining data (facts, information, evidence, observations, and experiences) and drawing inferences, judgments ... More
Interpersonal Skills
Basics of Diversity
In order to understand diversity, it is important to understand how individuals are different. We must explore the ... More
Building a Climate of Trust
This workshop is intended for those who lead others (supervisors, managers, etc.) and should be taken only after the participant has ... More
Communicating Across Cultures
When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong" ... More
Gender Styles in Communication
Communications between men and women in the workplace can be confusing and sometimes unsatisfying. In this workshop, participants will: Increase ... More
Generations in the Workplace
This is a half-day workshop that describes the characteristics, values, and motivations of the four generations in the workplace. This workshop will help you ... More
Perceptions: Is Seeing Believing?
Can we trust what we see? How can we make sense out of what the senses send to the brain? We will discuss how we see ourselves, how others see us, and ... More
Prohibiting Discrimination in the Workplace
What is discrimination? Who decides if harassment is happening? Would you recognize sexual or racial harassment in the workplace? When is it ok to talk about sex and race at work? What other types of discrimination are not permissible? Offensive, demeaning or disrespectful behavior by faculty, staff or students is inappropriate ... More
Turning Around the Worst Performers
There are six behaviors typically associated with poor performance: Insubordination, Personal Problems, Absenteeism and Tardiness, “Skating”, Disruptive Passive- Aggressive Behaviors, ... More
Understanding Muslim Culture
There are over 7.5 million Muslims and more than 1,200 mosques nationwide. In central Kentucky and UK, we are seeing an increasing Muslim population ... More
What to Do About Bad Attitude Behaviors
Employees with bad attitudes are in total control of both their perceptions and their actions. Bad attitudes can be changed only by the beliefs being changed. In this seminar ... More
Leadership:
21 Indispensable Qualities of a Leader
What do you dream of? In your wildest imagination, what do you see yourself doing? Now, what is standing between you and ... More
Basics of Leadership
What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader ... More
Basics of Training and Development for Managers
Every year, organizations spend thousands of dollars on training programs that fail. Why? Because the training doesn't meet the mission ... More
Choosing and Using Quality Improvement Tools
Understanding how to analyze your problem in a structured way and use validated problem solving instruments to identify causes, gather information, choose the best solution and create an action plan allow you to make the best ... More
Coaching Your Front-Line Staff
Leaders today are called upon more often to deal with challenges and pressures including doing more with fewer resources, implementing ... More
Conducting a SWOT Analysis
Occasionally it seems that we manage our departments in a vacuum -- doing today what we did this time last year and merely tweaking next year’s plans without ever taking into account what is happening in the world around us. In this seminar ... More
Deploying Policy
Policy deployment is an activity that aligns vertically and horizontally the functions of your office with the department and university strategic objectives. A specific plan is developed with ... More
Essential Leader Program
Each one of us is a leader at some point by serving on a committee, working on a project, training or mentoring a new employee, or volunteering our skills in community activities. Essential Leader Program (ELP) has been created specifically for employees who want to become better leaders and learn key leadership skills. More
Experienced Leader Academy
Based on the books of John C. Maxwell, this leadership series is designed to encourage and support experienced managers to continue to maximize their leadership potential. Managers and directors attend a weekly lunchtime session for eleven consecutive weeks. The academy is conducted every spring and fall ... More
Following With Courage and Commitment
Leaders and followers form around a common purpose. The most capable followers in the world will fail if they gripe about their leaders but don’t help them ... More
Getting Rid of Waste
Waste is all around us. We waste time standing in lines, waiting in traffic and waiting because of poor service. In your department, what is waste? And what are you supposed to do about it? In this seminar ... More
The Humanity Academy
Participants of the Humanity Academy, upon selection, will spend one week identifying and learning about specific dimensions of diversity through videos, guest speakers, interactive activities, and real-life scenarios. After the initial week ... More
Introduction to HR Policies & Procedures
During this workshop, participants will be provided with an overview of the University of Kentucky Personnel Policy and Procedure Manual and will be exposed to the ... More
Leading Customer Service Providers
A hard truth is that quality in customer service interaction doesn't just happen. Unfortunately, we cannot hire people to fill customer service ... More
Leading From a Distance
Where is the virtual workplace? It is not a single designated location but anywhere that people can and do work. If you manage people you don’t see ... More
Managing Across Generations
The workforce is much more diverse today than ever before and one aspect of that diversity is the age of the workers. For the first time, four generations are ... More
Managing Change
In today's environment, organizations cannot survive without change. Today's employees must adapt their attitudes and practices ... More
Making a Strategic Plan
Strategic planning is the process of defining direction and making decisions on allocating resources to pursue this strategy. Any manager can create a strategic plan. During this seminar ... More
Motivating for Top Performance
Being able to motivate others is seen as a gift -- either you have it or you don't. But it is possible to learn motivation skills ... More
Recognizing Performance Problems
Many leaders frequently ask, "Why don't they just do what they are supposed to do?" This seminar is designed to give leaders ... More
UKadvance
Participants in UKadvance programs are selected for participation. There are two UKadvance programs: Leadership Development Institute (LDI) and Management Development Institute (MDI) ... More
Professionalism
7 Habits of Highly Effective People
Maybe you've heard about The 7 Habits of Highly Effective People--the best-selling business book of all time ... More
Business Etiquette
Business etiquette is about presenting yourself in a way that shows you keep an open mind and maintain open and honest communication ... More
Developing a Winning Image
How important is your professional image? Will you be considered a serious contender for high-visibility, high-potential opportunities if ... More
Resolves Conflict
Handling Anger in the Workplace
Handling negative emotions in the workplace is one of the greatest challenges management and employees face today. Since most people ... More
Identifying and Preventing Sexual Harassment
Sexual harassment is a focal point of national attention. This seminar will enable participants to identify behaviors that could be construed as sexual ... More
Managing Staff Conflict
As a leader, you doubtless encounter conflict among your front line staff members. Unproductive conflict can cause significant problems if not ... More
Mediating Workplace Conflict
In every work place of more than one person, conflicts are inevitable. Whenever workers think others are interfering with their pursuit of a goal ... More
Resolving Workplace Conflict
This course focuses on resolving various workplace situations where disagreements or conflicts arise between team mates. Upon completion, participants ... More
Teamwork
Leading Effective Teams
Successful leaders rely on their work groups to create success. But effective teamwork doesn't occur in a vacuum of leadership. Leaders must take ... More
M.E.E.T. on Common Ground
M.E.E.T. on Common Ground - Speaking Up for Respect in the Workplace is a thoughtful, straightforward program that provides practical skills ... More
Meeting Focus
Meetings have a bad reputation -- mostly because they are often conducted so poorly! Effective meetings build communication and enhance productivity. In this session, you will learn how to accomplish these meeting issues ... More
Providing Exceptional Customer Service
One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer ... More
QAT Facilitation
Facilitating process improvement teams can be a daunting responsibility. A good facilitator can help a team to focus on the right problems, implement ... More
Teamwork in a Changing Workplace
Why bother with teamwork? After all, isn't it simpler to just do your job and not worry about what anyone else is doing? During this workshop we ... More
