Training and Development

Mediating Workplace Conflict

class code - HRTD_PD027 Login and Register at myUK

duration - 4 hours

In every work place of more than one person, conflicts are inevitable. Whenever workers think others are interfering with their pursuit of a goal, there is bound to be a clash between ideas, methods, personalities, desires, etc. Ideally, individuals would try to negotiate a mutually beneficial compromise; however, typically what they do is to take the battle underground, creating a situation in which personal victory takes precedence over advancement of team goals or organizational missions. When these struggles appear, it's not really the conflict per se that is the problem. Conflict can signal a need for change or a different way of doing business. The issue that is of the greatest importance is how to manage the conflict.

In this class we will:

  • Identify the components of conflict.
  • Determine when mediation should be used as an appropriate alternative dispute resolution method.
  • Identify the skills necessary to be an effective mediator.
  • Learn and apply effective mediation techniques.
  • Practice the four-step mediation process.

Date(s) & Time(s)

Unfortunately, this class is not scheduled at this time.

Check back periodically for a scheduled date. If you would, please send an email to with the name of the course you are interested in attending, your phone number, email address, and any questions you might have for us.

Thank you, HR Training & Development

Login and Register at myUK

To register and complete this course, please login to myUK. After logging in, choose the Training tab which is found as one of the options under the Employee Self-Service tab.

Disclaimer: Class availability, dates, and times are subject to change. Please verify availability, dates, and times in the Training Management Center at
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Last Modified: January 4, 2016
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